1. Registration
Patients coming to Sir Ganga Ram Hospital for the first time have to do a one-time registration by paying Rs.200/- and submitting Aadhar card as proof of identity. A card is given which bears a permanent registration number linked to patients Aadhar card.If Aadhar card is not available any photographic proof with biometric like PAN card/Passport/Driving license
2. Type of Admission
1. Emergency admission from casualty/transfer from ICU of other hospital
2. Planned admission from OPD
One attendant is required to stay with the admitted patient to take care of administrative work/consents
Room Categories available at the Hospital with Tariff Rooms and Ameneties
Room/bed can be selected based on need of privacy and paying comfort subject to availability
Important
In case the patient is shifted from the lower category to the higher category, the charges for the consultant visits, investigations charges and operation charges from the date of admission will be as per the higher category.However, the higher room tariff will be applicable from day of shifting
Room category can be downgraded upon request and subject to availability, till the time a bed of lower category is allotted, room tariff and treatment charges will be charged as per the existing category
The operation charges for the daycare procedures/surgeries will be that of Category 2. For patients staying for less than 6 hours, day care service charges would be Rs. 3700/‐ towards bed charges and other miscellaneous services.
If a patient stays in day care beyond 6 hours, the bed charges will be that of Category 2. However, if patient requires hospitalization, the professional charges of doctor, investigations & OT Charges, etc. will be according to the category where patient is admitted or Category 2 whichever is
higher.
LR/Maternity booking advance is Non‐refundable .Patients of Category 1D / 2 discharged directly from labour waiting room will be charged according to Category 2-bed charges only.
Note : At the time of Admission patients/attendants are requested to provide a working Mobile number in the earmarked section for phone number, as this number is used as the primary contact for sending updates and other important information relating to admission, billing and discharge by call/SMS/OTP based lab
report
Insurance/TPA
Office Location
Room No. 8 : Admissions Section
Contact No. : 011- 4225 1003, 1729
Desk Timing :L 7 AM to 9 PM
Submit the Pre-Authorisation form at TPA helpdesk to avail Cashless Treatment within 24 hours of admission or 48 hours prior to planned admission
1. In case a Pre-authorization denied by Insurance /TPA for any reason whatsoever hospital bill has to be
paid by patient who may seek reimbursement of the claim subsequently from insurance company.
2. HOSPITAL IS NOT LIABLE IF CASHLESS / REIMBURSMENT CLAIM IS REJECTED.
Corporate
Office Location
Room No. 8 : Admissions Section
Contact No. : 011- 4225 1005, 1022
Desk Timing :L 9 AM to 5 PM
Patients from Corporates/ Government Departments empanelled with Sir Ganga Ram Hospital can be admitted by showing their Company Identity Card and Government issued Identity Card/credit letter issued by empanelled company subject to bed availability.
International Patients
Office Location
Room No. 8 : Admissions Section
Contact No. : 011- 4225 1005, 1022
Desk Timing :L 9 AM to 5 PM
International patients are admissible in the ‘Self-Paying’ category only. An advance of INR 4,00,000 needs to be deposited as an advance at the time of admission.
The Currency Exchange facility -Counter no. 18 in the Billing section. Cash deposit is accepted only up to INR 1,99,000 only as per IT rules
Attendant Pass:
Only One attendant pass is allowed per patient. For Suites, one additional pass is allowed. Passes are issued from the Admissions Desk at the time of admission
Diet
Complementary therapeutic diet will be provided to the admitted patient on a cyclical menu.In case of pediatric patients/patients needing consolidated feeds in critical areas, if commercial items are prescribed those will be billed.
Visiting Hours
All week days : 5:00 PM to 7:00 PM
Sunday and holidays : Additional 12:00 Noon to 1:00 PM
Children below 13 years of age are not allowed in the hospital
3. When you leave the Hospital
Discharge Process
Room charges are for the full day on the day of admission irrespective of the check-in time. If the patient is discharged within 24 hours of admission, room/bed charges are only for one day.
Check out : 12 noon
Half-day rent : 12 noon till 2 PM
Full-day rent: After 2 PM
Patients/attendants should await SMS intimation on the registered Mobile Number for information about the discharge process.
1. All payments are accepted in cash/Pay order/Demand Draft. Visa/Master Card facility is available. Personal cheques are not accepted.
2. Visit fees, operation charges, and investigation charges are applicable as per the category of the bed.
3. For refund, patient’s /Attendant’s Photo ID & Phone No. is required.
Minimum Time Taken For Discharge
Cash /Corporate Billing : 4 hrs
TPA Billing: 6 hrs
4. Refund of less than Rs 20,000/- is paid by cash. Refund of more than Rs 20,000 will be through cheque/ NEFT/ RTGS only.
